Shipping 

  • All items ship flat within 3- 5 business days of placing your order.

  • Prints are packed in acid free slips with recycled acid free cardboard backings. All prints and originals come with a certificate of authenticity, and prints are also signed and numbered as per their edition.

  • Australia: Items shipped within Australia are sent via Australia Post and should arrive within 3-7 business days from shipping depending on if you selected Express and where you are located within Australia. Please note that during peak times such as December (Christmas) there can be delays that are out of our control.

  • International: All items are sent with tracking and will proceed through customs on their way to you. Please allow up to 4 weeks to receive your order as international shipping times can be a little unpredictable. If you would like to receive your order quicker please select the Express option when checking out.

  • Stickers only - cheaper untracked option: If buying only stickers select the cheaper option for stickers only at checkout, your order will be shipped in an envelope and be untracked, regular mail.

  • For print orders if you will not be home to receive your delivery it is a good idea to use a delivery address where someone will be there to receive the package, such as a business address.

Returns

  • We want you to LOVE your artwork. Please choose carefully when purchasing and remember that colours can appear slightly different on different screens and in real life.

  • Prints and originals are packed with the utmost care to prevent damage during shipping, however if damage does occur please reach out to heidilustigillustration@gmail.com with photos of the issue so we can help you out.

  • If your item was purchased through Nanny Goat Gallery please contact the gallery directly.